Businesses use the service to invite recent customers to share feedback about their experience and, if they choose, publish a review on Google, Facebook, Yelp, TripAdvisor, TrustPilot, and other platforms.
Why did I receive a review invitation?
You received a review invitation because you recently interacted with one of our customers.
That business has chosen Conlumina Reviews to help manage its customer feedback and review process. We send review invitations on the business’s behalf according to their instructions.
What information is used?
Depending on the invitation, this may include:
- your name
- your email address
- your phone number (if SMS invitations are enabled)
- information required to identify your visit or purchase
We only process the information necessary to deliver the review invitation and manage any feedback you choose to submit.
Who is responsible for my personal data?
The business that invited you to leave a review is the data controller and determines why your personal data is processed.
Conlumina Reviews acts as the data processor, processing personal data solely on the instructions of the business and in accordance with our Data Processing Agreement.
Is leaving a review mandatory?
No.
Providing feedback is entirely voluntary.
You are under no obligation to leave a review, and choosing not to respond will not affect your relationship with the business.
How do I stop receiving review invitations?
Every review invitation contains an unsubscribe link.
If you use this link, you will no longer receive future review invitations from that business through Conlumina Reviews.
How is my data protected?
We are committed to protecting personal data through appropriate technical and organisational security measures.
Our processing of personal data is governed by our:
Learn more
If you have questions about a specific review invitation, please contact the business that invited you. If you have questions about Conlumina Reviews or how we process personal data, please contact us.