Privacy Policy

1. Who We Are

Conlumina Reviews is a review management service that helps businesses collect, respond to, and display customer reviews. The service is run by Conlumina Digital. We act as a data processor for our clients, who are the data controllers of their customers’ personal data.

2. What Data We Collect

From Website Visitors

When you visit our website, we may collect:

• Technical data (e.g. browser type, IP address, pages visited)
• Contact information (if you submit a form or sign up)

From Clients (You)

When you sign up as a client, we collect:

• Business contact information (name, email, business name, domain, etc.)
• Billing details

From Your Customers (on your behalf)

To deliver our service, we may process:

• Customer names, email addresses, and phone numbers
• Feedback and review content
• Technical data related to email/SMS delivery and landing page usage

3. How We Use Your Data

We use your data to:

• Provide and manage our services
• Respond to inquiries and support requests
• Send service updates and billing information
• Improve our service and website performance
• Comply with legal obligations

We use your customers’ data solely to deliver the services you’ve asked us to provide — such as sending review requests or showing reviews on your site. We do not use this data for our own marketing.

4. Legal Basis for Processing

We process your data based on:

• Performance of a contract (to provide you the service)
• Legitimate interest (to manage and improve the service)
• Consent (for optional marketing communications)
• Legal obligation (to comply with tax and accounting laws)

As a client, you are responsible for ensuring you have the right to share customer data with us under applicable laws, including GDPR.

5. Data Sharing

We do not sell your data or your customers’ data.

We may share data with trusted third-party service providers only when necessary to operate our service (e.g. email platforms, cloud hosting). All providers are GDPR-compliant and only process data on our instructions.

6. Data Retention

• We retain your data as long as your account is active and for a reasonable period afterward for legal, billing, or support purposes.
• We retain customer data only for as long as needed to provide the agreed-upon service. You may request deletion of data at any time.

7. Data Security

We take appropriate technical and organisational measures to protect your data, including encryption, access control, and regular backups. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (under GDPR)

You have the right to:

• Access the personal data we hold about you
• Correct inaccuracies
• Request deletion of your data
• Withdraw consent (where applicable)
• Object to processing in certain cases
• Request data portability
• Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the details below.

9. Cookies

We may use cookies to understand website usage and improve the experience. You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

10. International Transfers

If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you on our website or by email.

12. Contact

If you have any questions or requests about your data or this policy, please contact:

Conlumina Digital
Box 2234
[email protected]